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CIPS L6M1 Exam Syllabus Topics:

Topic
Details

Topic 1

• Compare leadership techniques: This section measures the skills of Stakeholder Engagement Managers and evaluates how to create a communication plan to influence personnel in the supply chain. It covers stakeholder analysis, how to obtain buy-in to supply chain strategies, and the use of the Internet for publishing information. A key skill measured is obtaining stakeholder buy-in effectively.

Topic 2

• Understand and apply ethical practices and standards: This section measures the skills of Regulatory Compliance Managers and assesses regulations that impact the ethical employment of people.

Topic 3

• Evaluate influencing styles for effective supply chain leadership: This section targets HR Managers and compares leadership techniques that can be used to influence personnel involved in a supply chain. It includes assessing the readiness of followers, leaders' attitudes to people, management by objectives, and emotional intelligence. A critical skill assessed is assessing the readiness of HR for a particular task.

Topic 4

• Understand and apply leadership skills and behaviors: This section measures the skills of Procurement Managers and focuses on critically evaluating the differences between leadership and management. It covers defining leadership roles, the importance of leadership, situational leadership, and transformational leadership. A key skill measured is differentiating leadership and management approaches effectively.

 

CIPS Strategic Ethical Leadership Sample Questions (Q42-Q47):

NEW QUESTION # 42
SIMULATION
Mark is the Head of IT at Squirrel Incorporated and has been asked to join a cross-functional team including staff from the procurement and finance departments. The team is tasked with looking into the procurement of a new IT system. Explain some of the different roles that Mark could play in this newly formed team and discuss how Mark can influence the outcome of decisions made. (25 points)

Answer:

Explanation:
See the Answer is the explanation
Explanation:
Mark's Role and Influence in a Cross-Functional Procurement Team
As Head of IT at Squirrel Incorporated, Mark has been asked to join a cross-functional team to evaluate and procure a new IT system. This team includes representatives from procurement and finance, meaning each member will have a distinct perspective. Given Mark's technical expertise, he can play multiple roles in the decision-making process. This essay explores key roles Mark could play and how he can influence the outcome of decisions.
Roles Mark Could Play in the Team
1. Technical Expert
Since the procurement involves an IT system, Mark's primary role is to provide technical expertise on system requirements, compatibility, and security.
Responsibilities:
Define the technical specifications for the new system.
Ensure the system is compatible with existing infrastructure.
Evaluate vendors' technical capabilities and cybersecurity compliance.
Influence on Outcome:
✔ Ensures only technically viable solutions are considered.
✔ Prevents the company from investing in obsolete or incompatible technology.
2. Liaison Between IT and Other Departments
Since procurement and finance teams may not have deep technical knowledge, Mark can act as a translator, ensuring IT needs are understood and integrated into procurement decisions.
Responsibilities:
Explain technical jargon in business-friendly terms.
Align IT system selection with business objectives.
Address concerns from finance (budget) and procurement (supplier contracts).
Influence on Outcome:
✔ Ensures the new system meets business and IT needs.
✔ Helps non-technical team members make informed decisions.
3. Risk Assessor
IT systems carry risks related to cybersecurity, compliance, and implementation challenges. Mark can lead in risk assessment and mitigation.
Responsibilities:
Identify potential security vulnerabilities.
Ensure compliance with data protection laws (e.g., GDPR, CCPA).
Evaluate risks related to system downtime and integration failures.
Influence on Outcome:
✔ Reduces the risk of costly data breaches or compliance violations.
✔ Helps select vendors with strong security measures.
4. Change Management Facilitator
Implementing a new IT system requires user training and adaptation. Mark can anticipate resistance to change and help ensure smooth adoption.
Responsibilities:
Assess potential user resistance and develop a training plan.
Work with HR and department heads to facilitate smooth transition.
Provide input on user experience (UX) and ease of use.
Influence on Outcome:
✔ Increases the likelihood of successful system adoption.
✔ Reduces productivity losses due to poor training or resistance.
5. Budget and Cost Advisor
Although finance oversees budget approvals, Mark can help justify IT-related expenses and ensure the team gets the best value for the investment.
Responsibilities:
Identify hidden costs (e.g., licensing fees, maintenance, upgrades).
Compare on-premise vs. cloud-based solutions for cost-effectiveness.
Negotiate with vendors for best pricing and support packages.
Influence on Outcome:
✔ Ensures long-term cost savings by choosing a scalable, efficient system.
✔ Prevents overspending on unnecessary features.
How Mark Can Influence Decision-Making
Mark's technical knowledge, risk assessment skills, and financial awareness give him significant influence over the team's decisions. Here's how he can maximize his impact:
Providing Data-Driven Insights
Use comparative analysis to show which IT system performs best.
Present case studies or industry benchmarks to support recommendations.
Building Consensus Among Team Members
Address concerns of procurement (vendor selection) and finance (cost control).
Act as a neutral party balancing IT needs with business constraints.
Advocating for Long-Term Strategy Over Short-Term Cost Savings
Highlight scalability and future-proofing rather than just upfront costs.
Explain the total cost of ownership (TCO), including maintenance and upgrades.
Engaging with Vendors and Negotiating Best Terms
Participate in vendor meetings to ensure IT concerns are properly addressed.
Suggest contractual terms that provide flexibility and service guarantees.
Conclusion
Mark's role in this cross-functional team is critical to ensuring a successful IT system procurement. By acting as a technical expert, liaison, risk assessor, change manager, and budget advisor, he can ensure that business needs, security, and cost-effectiveness are balanced. His ability to communicate effectively, present data-driven insights, and align stakeholders will significantly influence the final decision. Through strategic engagement, Mark can help the team select the best IT system that supports Squirrel Incorporated's long-term success.

 

NEW QUESTION # 43
SIMULATION
Explain what is meant by the following terms: equality, discrimination and diversity (10 points) Discuss 5 benefits to having diversity in an organisation / supply chain (15 points)

Answer:

Explanation:
See the Answer is the explanation
Explanation:
Overall explanation
Below you will find how you can plan and draft the essay. Remember this is an example of one way you could approach the question. At Level 6 the questions are much more open so your response may be completely different and that's okay.
Essay Plan
Intro - managers should be sensitive to these three areas
1) Equality (Equalities Act 2010)
2) Discrimination
3) Diversity
5 benefits:
4) Innovation
5) Avoids groupthink
6) Better market understanding
7) Happier employees
8) Useful in international business
Conclusion - world is interconnected, diversity is a good thing
Example Essay
Managers who are sensitive to the needs and differences of others are effective, successful leaders. For this reason it is important to distinguish between the following terms, which are often confused:
Equality refers to the state of being equal in rights, opportunities, treatment, or status, regardless of factors such as race, gender, age, religion, disability, or other characteristics. It emphasizes fairness, justice, and the absence of discrimination in the treatment of individuals and groups. Equality is shrined into UK law in the Equalities Act 2010 meaning that it is illegal not to treat people the same.
Discrimination is the unjust or prejudicial treatment of individuals or groups based on their differences, either actual or perceived. Discrimination involves actions or practices that disadvantage or harm certain individuals or groups, often leading to unequal treatment and opportunities. For example only hiring white-skinned employees or not letting a woman become a member of a golf club.
Diversity encompasses the range of differences and variations among individuals. Embracing diversity means recognizing, respecting, and valuing differences such as language, background and culture. Diversity goes beyond the visible traits such as race and gender and includes both inherent and acquired attributes such as educational level and political beliefs.
Benefits of Diversity in an Organization/Supply Chain
Enhanced Creativity and Innovation: Diverse teams bring together individuals with varied backgrounds, experiences, and perspectives. This diversity of thought and ideas fosters creativity and innovation as team members approach problems and challenges from different angles. Creative solutions lead to a competitive advantage for an organisation and the ability to adapt to changing market demands.
Improved Decision-Making: Diversity in decision-making helps avoid groupthink, a phenomenon where homogeneous groups tend to conform to a single perspective. Different viewpoints and perspectives lead to more robust discussions and more well-rounded decisions. Organizations thus benefit from a wider range of ideas and strategies to address complex issues.
Broader Market Understanding: Diversity within an organization's workforce reflects the diversity of its customer base and the broader market. Diverse teams are better equipped to understand the needs, preferences, and behaviours of a diverse customer population. This understanding can inform product development, marketing strategies, and customer engagement, leading to increased market share.
Increased Employee Engagement and Satisfaction: An inclusive workplace that values diversity fosters a sense of belonging among employees. Employees are more likely to be engaged and satisfied when they feel their perspectives and contributions are respected and appreciated. Higher job satisfaction can lead to improved retention rates and reduced turnover costs.
Global Competence and Adaptability: In a globalized world, organizations with diverse workforces and supply chains are better equipped to navigate international markets and cultural nuances. Employees from diverse backgrounds bring valuable insights into global business practices, languages, and cultural sensitivities. This global competence enables organizations to expand into new markets and adapt to changing international dynamics.
In summary, diversity in an organization or supply chain brings a multitude of benefits, including enhanced creativity, improved decision-making, better market understanding, increased employee engagement, and global competence. Embracing diversity not only aligns with principles of equality and reduces discrimination, but also contributes to an organization's overall success and sustainability in a diverse and interconnected world.
Tutor Notes
- To gain extra points in an essay like this, you could bring in some real life examples of discrimination and diversity. The best one I can think of at the moment is Birmingham City Council which is currently in the news for pay discrimination https://www.bbc.com/news/uk-england-birmingham-66730165
- You could also use some quotes on the topic as part of the introduction or conclusion:
- "Diversity is not about how we differ. Diversity is about embracing one another's uniqueness." - Ola Joseph
- "We all should know that diversity makes for a rich tapestry, and we must understand that all the threads of the tapestry are equal in value no matter their colour." - Maya Angelou
- "Diversity is not a compliance issue. Diversity is a growth strategy." - Tiffany Jana
- Study guide p. 198
- Additional reading: The Business Case For Diversity is Now Overwhelming. Here's Why | World Economic Forum (weforum.org)

 

NEW QUESTION # 44
SIMULATION
Discuss supplier due diligence in relation to the case study below. How and why should it be implemented? (25 points) Delicious Ltd is a cake manufacturing organisation with complex supply chains. They are based in the UK and source raw ingredients such as sugar and flour internationally. They use over 20 different suppliers, many of whom are in the commodities industry and some from low-cost countries.

Answer:

Explanation:
See the Answer is the explanation
Explanation:
Overall explanation
Below you will find how you can plan and draft the essay. Remember this is an example of one way you could approach the question. At Level 6 the questions are much more open so your response may be completely different and that's okay.
Essay Plan
Introduction- what is due diligence - assessing and evaluating suppliers.
Section 1 - how to do due diligence: risk assessments, supplier selection, audits, contracts, continuous processes, communication Section 1 - why - quality issues, risk to business continuity, ethical reasons, customer/ stakeholder requirements Conclusion: it's essential for Delicious Ltd (relate back to case study).
Example Essay
Supplier due diligence is a critical process for organizations like Delicious Ltd, which rely on complex international supply chains to source commodity items. Due diligence involves assessing and evaluating the performance, reliability, and ethical practices of suppliers to ensure they meet the company's standards and requirements.
Here's how supplier due diligence can be implemented:
Risk Assessment: Begin by identifying the potential risks within the supply chain. This may include geopolitical risks, natural disasters, economic instability, and even supplier-specific risks like production delays or quality issues. It should also look at ethical considerations such as the use of forced or child labour in the supply chain and the working conditions of those employed by suppliers.
Supplier Selection: Carefully select suppliers based on criteria such as their track record, reputation, financial stability, quality control processes, and ethical practices. Delicious Ltd should consider multiple sources for critical raw materials such as sugar and flour to diversify risk. This means if one supplier goes bust, or is unable to provide the required quantities, Delicious Ltd can source materials elsewhere. The Kraljic Matrix would be a useful tool here.
Audits and Inspections: Delicious Ltd can conduct regular audits and inspections of suppliers' facilities and practices to ensure they meet the company's standards. These audits can include quality checks, ethical compliance checks, and supply chain continuity assessments. They can use an independent 3rd party to do this.
Contractual Agreements: Delicious Ltd should define clear terms and conditions in supplier contracts, specifying quality requirements, delivery schedules, pricing structures, and dispute resolution mechanisms. These contracts should reflect the results of due diligence assessments.
Continuous Monitoring: Establish a system for ongoing monitoring of suppliers' performance. This includes regular communication, feedback mechanisms, and performance reviews to ensure suppliers maintain the desired standards. Delicious Ltd could use the Demming Plan Do Check Act cycle here.
Contingency Planning: Develop contingency plans for potential supply chain disruptions. This could involve identifying alternative suppliers or establishing safety stock levels for critical raw materials. For example, by holding a surplus stock of flour in it's own warehouse, Delicious Ltd mitigates the risk of late deliveries interrupting production.
Transparency and Reporting: Delicious Ltd should be transparent about supplier due diligence efforts with stakeholders, including customers, investors, and regulatory bodies. They should regularly report on compliance with ethical and sustainability standards and can publish findings on their website.
For Delicious Ltd, implementing supplier due diligence is essential for several reasons:
Quality Assurance: Ensuring the quality of raw ingredients is crucial for a cake manufacturing organization like Delicious Ltd. By conducting due diligence, the company can verify that suppliers meet specific quality standards, which is essential for producing consistent and high-quality products. If an ingredient such as flour was contaminated, this may result in Delicious Ltd's customers falling ill. This is a risk that needs to be eliminated.
Supply Chain Reliability: International supply chains can be susceptible to disruptions, such as natural disasters, political instability, or economic fluctuations. Supplier due diligence helps identify potential risks within the supply chain and allows the company to develop contingency plans to minimize disruptions.
Ethical Sourcing: Customers and stakeholders increasingly demand transparency and ethical sourcing practices. Due diligence enables Delicious Ltd to assess whether suppliers adhere to ethical standards, such as fair labour practices and environmental sustainability, which can protect the company's reputation and market position. Delicious Ltd risk losing customers, and thus profit, if they fail to conduct due diligence.
Cost Control: By evaluating suppliers' financial stability and pricing structures, the company can negotiate better deals, optimize costs, and avoid unexpected price hikes or financial risks associated with supplier instability.
In conclusion, implementing supplier due diligence is essential for Delicious Ltd due to its complex international supply chains. It helps ensure quality, reliability, and ethical practices among suppliers, while also mitigating risks associated with the supply chain. By effectively implementing due diligence processes, the company can enhance its reputation, protect against disruptions, and maintain cost control.
Tutor Notes
- Remember that due diligence isn't just about ethics. That's a big part of it (checking supply chains for modern day slavery etc). Due diligence is about getting the 5 Rights of Procurement (remember this from Level 4?), it's about ensuring supply chain security and continuity, and about risk aversion too.
- To improve on the essay above you could talk more in detail about where you can get information on suppliers, such as D&B and Companies House for financial information, customer references and checking registrations such as ISO14001. Some of these are specific to the UK, so Delicious Ltd may need to look at international equivalents. You don't have to know what these are for the exam though so don't worry!
- How deep you conduct supplier due diligence depends on how important the supplier is to you. You could mention this in your conclusion and bring it back to Delicious Ltd - the flour supplier is probably very important, but the supplier of stationary for the workers in the office is probably less so. So Delicious need to do thorough due diligence on the flour supplier and less on the stationary guys. Kraljic is the tool for this.
- Because this is a case study question, you don't have to bring in any real life examples. But if the question was more open e.g. discuss how a procurement manager can do Due Diligence, you could talk about a real life example, so have one in your back pocket for the exam
- For a really high score you could mention this: Home - KnowTheChain

 

NEW QUESTION # 45
SIMULATION
Zainab is a Procurement Manager and has recently taken on 10 new staff members, taking the size of her team from 10 to 20. Discuss the process of learning that the new members of the team may go through as they start their new roles (15 points). Explain different learning styles she may find in members of her team, relating your answer to one academic model (10 points).

Answer:

Explanation:
See the Answer is the explanation
Explanation:
Understanding the Learning Process and Learning Styles in a Procurement Team As a Procurement Manager, Zainab is responsible for onboarding 10 new team members, doubling the size of her team from 10 to 20. As these new employees begin their roles, they will go through a structured learning process to develop the necessary skills and knowledge. Additionally, each individual may have a different learning style, requiring Zainab to tailor her training approach.
Part 1: The Process of Learning for New Procurement Staff (15 Points)
New employees in Zainab's procurement team will typically go through the following learning stages, based on the Four Stages of Competence Model:
1. Unconscious Incompetence (Not Knowing What They Don't Know)
At this stage, the new hires are unaware of what they need to learn and may overestimate their abilities.
Example: A new procurement assistant may not realize the complexity of supplier negotiations or compliance requirements.
Zainab's Role:
✔ Provide clear job descriptions and introduce new employees to procurement policies.
✔ Use mentoring or shadowing to expose them to real-world tasks.
2. Conscious Incompetence (Realizing the Knowledge Gap)
As they begin working, new team members become aware of their lack of knowledge and skills.
Example: A recruit may struggle to use procurement software or understand supplier evaluation criteria.
Zainab's Role:
✔ Offer structured training programs (e.g., workshops on procurement software).
✔ Allow safe spaces for mistakes and learning.
3. Conscious Competence (Developing Skills with Effort)
New employees start applying their knowledge but still require concentration and practice.
Example: A team member can conduct supplier due diligence, but needs to double-check procedures.
Zainab's Role:
✔ Provide feedback and constructive coaching.
✔ Assign small, real-world tasks to build confidence.
4. Unconscious Competence (Mastering the Skills Automatically)
At this stage, the employee can perform tasks efficiently without much conscious effort.
Example: A procurement officer can analyze supplier bids instinctively, applying best practices without hesitation.
Zainab's Role:
✔ Encourage employees to mentor new hires in the future.
✔ Offer career development opportunities (e.g., CIPS qualifications).
Part 2: Learning Styles in the Team (10 Points)
Different team members will have different learning styles, which means Zainab must tailor her training to accommodate them. A useful model to understand these differences is Kolb's Learning Styles Model (1984), which identifies four learning styles:
1. Activists (Learn by Doing)
Prefer hands-on experiences and practical exercises.
Example: A new team member learns best by participating in live supplier negotiations.
Training Approach:
✔ Use role-playing exercises and real procurement tasks.
2. Reflectors (Learn by Observing and Thinking)
Prefer to watch, analyze, and review before taking action.
Example: A procurement analyst might prefer to observe meetings before participating.
Training Approach:
✔ Provide case studies and post-task reflection sessions.
3. Theorists (Learn by Understanding Concepts and Models)
Prefer structured explanations, data, and frameworks.
Example: A procurement team member might want to study CIPS frameworks before implementing them.
Training Approach:
✔ Use lectures, whitepapers, and structured presentations.
4. Pragmatists (Learn by Applying Knowledge to Real Problems)
Prefer practical solutions and immediate application.
Example: A procurement officer may experiment with supplier cost models in real contracts.
Training Approach:
✔ Use real-world
SIMULATIONs and problem-solving exercises.
Conclusion
New employees in Zainab's procurement team will progress through stages of competence, requiring structured learning, coaching, and hands-on experience. By recognizing different learning styles (based on Kolb's model), Zainab can tailor training to ensure maximum engagement and skill development. This will help her team become efficient, confident, and competent procurement professionals.

 

NEW QUESTION # 46
SIMULATION
Fred has recently been promoted from a Procurement Executive to Head of Procurement at Silly Name Company. Having worked in the procurement department of Silly Name Company for over 15 years, he has many ideas of how to improve the department, some of them radical. How can Fred assess the readiness of the department to change? How would this impact his decisions to introduce his desired changes? (25 points)

Answer:

Explanation:
See the Answer is the explanation
Explanation:
Assessing Readiness for Change and Decision-Making: Fred's Approach as Head of Procurement Fred's recent promotion from Procurement Executive to Head of Procurement at Silly Name Company presents him with an opportunity to implement his ideas for departmental improvement. However, as someone who has worked in the same organization for 15 years, Fred must first assess the department's readiness for change before implementing radical reforms. Failure to do so could lead to resistance, disruption, and inefficiency. This essay explores how Fred can evaluate change readiness, and how this assessment will influence his decision-making.
Assessing the Readiness for Change
To successfully introduce changes in procurement, Fred must evaluate key factors that determine whether the department is ready to accept and implement new ideas.
1. Understanding the Organizational Culture
Fred should assess whether the company culture supports innovation and change or prefers stability and routine.
Indicators of Readiness: ✔ A culture that embraces innovation and continuous improvement.
✔ Employees who actively propose new ideas and improvements.
Potential Barriers: ✘ A culture resistant to change, where employees prefer "the way things have always been done."
✘ A history of failed change initiatives, causing skepticism.
Assessment Method:
✔ Surveys or feedback sessions to gauge employee attitudes toward change.
✔ Observing past change efforts-were they successful or met with resistance?
2. Evaluating Employee Buy-in and Mindset
Fred needs to assess whether employees are open to new ways of working or if they fear change due to job security concerns, workload increases, or lack of skills.
Indicators of Readiness: ✔ Employees express willingness to adopt new tools and processes.
✔ Staff members demonstrate adaptability to past procedural updates.
Potential Barriers: ✘ Employees fear that changes might make their jobs redundant.
✘ Resistance due to lack of understanding or training.
Assessment Method:
✔ Conduct one-on-one discussions or anonymous surveys on employee perceptions of change.
✔ Identify change champions who are enthusiastic about improvements.
3. Analyzing Current Processes and Pain Points
Before implementing radical changes, Fred must determine if current procurement processes are inefficient or if employees feel the need for change.
Indicators of Readiness: ✔ Procurement staff express frustration with outdated systems.
✔ Frequent delays, bottlenecks, or inefficiencies in procurement processes.
Potential Barriers: ✘ Employees feel the current processes work well enough and resist changing them.
✘ Lack of data to justify why new processes would be better than existing ones.
Assessment Method:
✔ Conduct a process audit to evaluate inefficiencies.
✔ Use KPIs (Key Performance Indicators) to measure procurement effectiveness.
4. Assessing Resource Availability
Even if the department is open to change, Fred must ensure there are sufficient resources (budget, technology, and expertise) to implement his ideas.
Indicators of Readiness: ✔ A budget exists to invest in new tools, training, or staff.
✔ The organization is willing to commit resources for change implementation.
Potential Barriers: ✘ Limited financial resources may delay or scale down initiatives.
✘ Employees lack the technical skills to adapt to new procurement methods.
Assessment Method:
✔ Check the procurement budget and forecast costs for proposed changes.
✔ Evaluate if the current team has the skills needed or requires training.
5. Leadership and Senior Management Support
Without support from senior management, Fred's efforts may not succeed. He must assess how committed leadership is to change.
Indicators of Readiness: ✔ Senior leaders prioritize procurement transformation.
✔ Executives provide clear sponsorship and communication about improvements.
Potential Barriers: ✘ Leaders have competing priorities and are not fully committed.
✘ Conflicting objectives between departments slow down decision-making.
Assessment Method:
✔ Schedule meetings with senior management to discuss alignment.
✔ Seek an executive sponsor to advocate for procurement reforms.
How Readiness Assessment Impacts Fred's Decision-Making
After evaluating the department's change readiness, Fred's approach to implementing changes will depend on the findings.
1. If Readiness is High:
Fred can proceed with bigger, transformative changes.
He can introduce automation tools, new supplier strategies, or restructuring initiatives.
A detailed change management plan should be developed, outlining: ✔ Timelines for implementation.
✔ Training programs to upskill employees.
✔ Performance metrics to track improvements.
2. If Readiness is Moderate:
Fred should implement gradual, phased changes rather than radical reforms.
He may need to educate employees on the benefits of change before pushing large initiatives.
Focus on quick wins that build momentum, such as: ✔ Small process optimizations.
✔ Minor policy adjustments.
✔ Pilot projects to test new ideas before full-scale rollout.
3. If Readiness is Low:
Fred must address employee concerns first before implementing major changes.
He should focus on communication and engagement to create a culture more open to change.
Strategies to increase readiness include: ✔ Organizing workshops and discussions to explain the need for change.
✔ Showcasing case studies of successful procurement transformations.
✔ Gaining senior leadership support to drive top-down change.
Conclusion
For Fred to successfully implement his procurement transformation ideas, he must first assess whether the department is ready for change. By evaluating organizational culture, employee mindset, process efficiency, resource availability, and senior management support, he can determine the right strategy-whether to proceed with radical changes, implement gradual improvements, or first increase change readiness. His decisions should be guided by employee engagement, clear communication, and alignment with business goals, ensuring that changes enhance procurement efficiency without causing unnecessary disruption.

 

NEW QUESTION # 47
......

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