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Change-Management-Foundation Exam Tips & Valid Change-Management-Foundation Test Question
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APMG-International Change-Management-Foundation Exam Syllabus Topics:
Topic
Details
Topic 1
- Engaging and communicating with stakeholders, change Impact and Readiness, conducting change impact assessments, assessing organizational readiness for change, and identifying and managing resistance to change.
Topic 2
- Leadership and Change: In this section, the preference is given to the role of leadership in change management, change leadership styles, building and maintaining a guiding coalition, etc.
Topic 3
- Change Management Models and Theories: This section discusses Lewin's 3-Stage Model, Kotter's 8-Step Process, ADKAR Model, and Kübler-Ross Change Curve.
Topic 4
- communication methods and channels, and effective messaging for different stakeholder groups.
Topic 5
- Change Management Planning: This section covers creating a change management plan, integrating change management with project management, and resource allocation for change initiatives.
Topic 6
- Measuring and Sustaining Change: In this section, the focus is on the key performance indicators for change initiatives, monitoring and evaluating change progress, and strategies for sustaining change.
Topic 7
- Introduction to Change Management: This section covers the definition and importance of change management, types of organizational change, and the role of change managers.
Topic 8
- Organizational Culture and Change: This section covers the understanding of organizational culture, the impact of culture on change initiatives, and cultural change.
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APMG-International Change Management Foundation Exam Sample Questions (Q29-Q34):
NEW QUESTION # 29
Which action, taken as part of the four-step emergent change process, addresses the current consequences of the change not yet being a reality?
- A. Create a vision statement that captures the desired future state
- B. Identify what people are experiencing once the chances are complete
- C. Capture what people are experiencing in the present state
- D. Develop a route-map for implementing the required changes
Answer: D
Explanation:
The four-step emergent change process is a tool to facilitate change that emerges from within an organization, rather than being imposed from outside. The four steps are:
* Capture what people are experiencing in the present state
* Identify what people are experiencing once the changes are complete
* Create a vision statement that captures the desired future state
* Develop a route-map for implementing the required changes
Therefore, the action that addresses the current consequences of the change not yet being a reality is to capture what people are experiencing in the present state.References: https://apmg-international.com/sites
/default/files/Change%20Management%20Foundation%20Sample%20Paper%2022%20-%20v1.0.pdf (page
11)
NEW QUESTION # 30
Which approach to fostering engagement and collaboration represents best practice for getting the MOST from social channelsduring change?
- A. Encourage individuals to link workplace social media wit external contacts
- B. Make clear to people what is considered acceptable use of social media
- C. Allow people to evolve local rules on how to use social media
- D. Encourage people to make unrestricted use of social media
Answer: B
Explanation:
Explanation
Social media is a type of communication channel that allows for online interaction and collaboration among people. Social media can be used to foster engagement and collaboration during change, as it can provide information, feedback, support, and innovation. However, social media also poses some challenges and risks, such as misinformation, distraction, or conflict. Therefore, the best practice for getting the most from social channels during change is to make clear to people what is considered acceptable use of social media, such as the purpose, tone, frequency, and content of the messages. The other options are not best practices, as they either encourage unrestricted or restricted use of social media, which can have negative consequences for the change.
NEW QUESTION # 31
Which approach to fostering engagement and collaboration represents best practice for getting the MOST from social channels during change?
- A. Encourage individuals to link workplace social media wit external contacts
- B. Make clear to people what is considered acceptable use of social media
- C. Allow people to evolve local rules on how to use social media
- D. Encourage people to make unrestricted use of social media
Answer: B
Explanation:
Social media is a type of communication channel that allows for online interaction and collaboration among people. Social media can be used to foster engagement and collaboration during change, as it can provide information, feedback, support, and innovation. However, social media also poses some challenges and risks, such as misinformation, distraction, or conflict. Therefore, the best practice for getting the most from social channels during change is to make clear to people what is considered acceptable use of social media, such as the purpose, tone, frequency, and content of the messages. The other options are not best practices, as they either encourage unrestricted or restricted use of social media, which can have negative consequences for the change.
NEW QUESTION # 32
When assessing the severity of change impacts during a stakeholder impact assessment, what is meant by the coverage of impact?
- A. The probability of unintended consequences affecting a stakeholder group
- B. The number of change agents required to support the change
- C. The number of change initiatives affecting a specific stakeholder category
- D. The proportion of a given stakeholder group that are impacted by a change
Answer: D
Explanation:
Explanation
When assessing the severity of change impacts during a stakeholder impact assessment, one of the criteria that can be used is the coverage of impact. The coverage of impact refers to the proportion of a given stakeholder group that are impacted by a change. For example, if a change affects 80% of the employees in a department, the coverage of impact is high. The other options are not criteria for assessing the severity of change impacts, but rather factors or outcomes of other processes or activities in the change process
NEW QUESTION # 33
According to Herzberg's research, which factor leads to high job satisfaction?
- A. Salary
- B. Responsibility
- C. Security
- D. Working conditions
Answer: B
Explanation:
Explanation
According to Herzberg's research, job satisfaction and dissatisfaction are influenced by two different sets of factors: motivators and hygiene factors. Motivators are factors that lead to high job satisfaction and motivation, such as achievement, recognition, responsibility, advancement, and growth. Hygiene factors are factors that do not cause satisfaction, but can cause dissatisfaction if they are absent or inadequate, such as working conditions, salary, security, and supervision. Therefore, responsibility is a motivator that leads to high job satisfaction. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)
NEW QUESTION # 34
......
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